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Technology & Events

Operations Manager

Career Level: Management


What Do They Do?

Operations Managers ensure the day to day running of the radio network is as smooth as possible from a practical point of view.

An Operation Manager’s daily tasks may include:

  • Troubleshooting technical issues when they arise with studios or equipment
  • Strategic planning around current and future technology/workflows,
  • Delivering network ambitions and other large projects
  • Overseeing continuity of the network
  • Staffing & line management duties for their team
  • Liaison with other departments including engineering, operations and news
  • Health and Safety and security matters such as dealing with threatening or sensitive audience correspondence, and completing risk assessments

Who Do They Work With?

  • An Operations Manager will be one of the best-connected members of a radio department.They will regularly liaise with network heads, production staff (in-house and indies), duty operations managers, security teams, news, facilities management, engineering operations, master control room, project engineering, etc

What Skills Do I Need?

  • Operations Managers are resilient and patient, with a natural flair for detail
  • Operations Managers have an aptitude for long and short term planning, and effortlessly work to tight deadlines
  • Operations Managers have an intrinsic knowledge of broadcast systems/technology, transmission chains, health and safety protocols, and business continuity planning
  • Operations Managers have the ability to forge strong relationships throughout the organisation and outside.
  • Operations Managers are passionate about the output of the stations they work for, and knowledgeable about production processes
  • Operations Managers are flexible and willing to work long and sometimes erratic hours.

How Do I Get This Job?

There are no specific qualifications needed for this role, but experience is really important – particularly of line management or other team leadership skills.  Lots of experience can be transferred into a job like this but understanding how radio works end-to-end can be priceless knowledge in this role.  Experience in dealing with production safety and undertaking risk assessments can be extremely beneficial as Health and Safety is such a vital part of this job.